1. Order Cancellation

Cancellation requests must be made as early as possible. Orders that are already dispatched, delivered, installed, customised, specially ordered or under production may not be eligible for cancellation.

2. Customised Products

Customised, made-to-order, special-size, special-finish or brand-procured products are generally non-cancellable and non-refundable once confirmed.

3. Refund Eligibility

Refunds, if applicable, are reviewed based on order status, product condition, payment mode and company policy. Approved refunds will be processed to the original payment method or another mutually agreed method.

4. Damaged or Incorrect Products

If a product is received damaged or incorrect, customers must report it immediately with photos, invoice details and delivery information. We will review and provide suitable resolution such as repair, replacement, service support or refund where applicable.

5. Processing Time

Approved refunds may take several working days depending on payment provider, bank process and internal verification.

6. Non-Refundable Cases

Refunds may not be available for damage due to misuse, improper handling, unauthorised repair, normal wear and tear, customer measurement error, change of mind after delivery, or products accepted in good condition.

7. Contact

For refund or cancellation support, contact support@exoticfurniture.co.in or call +91 8943126000.