Exotic Furniture ("we", "us", "our") operates the website www.exoticfurniture.co.in and manages our associated showrooms. We are committed to protecting your privacy and ensuring the safety and security of your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, visit our physical showrooms, or interact with our customer services. By accessing our website or services, you consent to the data practices described in this policy.
1. INFORMATION WE COLLECT
We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Data"). This includes:
- Identity & Contact Data: Name, billing address, shipping address, email address, phone numbers, and signature.
- Transaction Data: Details about payments to and from you, and details of products and services you have purchased from us.
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform used to access our website.
- Profile Data: Your website username, password, orders or purchases made by you, preferences, feedback, and survey responses.
- Usage Data: Information about how you use our website, product lines, and showroom services.
2. HOW WE COLLECT YOUR DATA
We use different methods to collect data from and about you, including:
- Direct Interactions: You provide your data by filling in forms online, creating an account, placing an order, subscribing to our newsletter, or contacting us via email or phone.
- Showroom Visits: Data collected when you book an in-person design consultation, request a quote, or place an order physically at our showroom.
- Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and server logs.
3. HOW WE USE YOUR INFORMATION
We process your Personal Data legally, fairly, and transparently for the following purposes:
- Order Fulfillment: To process and deliver your furniture orders, manage assembly/installation services, and handle payments, returns, or warranty claims.
- Customer Support: To manage our relationship with you, notify you about changes to our terms, or respond to your service inquiries.
- Marketing & Personalization: To recommend furniture products, promotions, or showroom events that may interest you, only where you have consented to receive them.
- Website Improvement: To administer, optimize, troubleshoot, and protect our website and business infrastructure.
- Legal Compliance: To comply with legal obligations, such as statutory tax regulations and verified government data requests.
4. SHARING AND DISCLOSURE OF DATA
We do not sell your personal data to third parties. We share your information with trusted third parties strictly to fulfill our services:
- Service Providers: Delivery and logistics partners, manufacturing units, assembly/installation teams, and IT infrastructure vendors.
- Payment Gateways: Authorized third-party payment processors to support UPI, credit/debit card, and net banking transactions.
- Legal Authorities: When required by law, court orders, or to protect the rights, property, or safety of Exotic Furniture, our customers, or others.
5. DATA SECURITY
We implement administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Note: While we strive to protect your personal data using commercially acceptable means, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. DATA RETENTION
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, tax compliance, or reporting requirements such as GST records and warranty tracking.
7. YOUR LEGAL RIGHTS
Under applicable Indian data protection laws, you retain the following rights:
- Access: The right to request copies of the personal data we hold about you.
- Correction: The right to request correction of inaccurate or incomplete data.
- Erasure: The right to request erasure of your personal data, subject to legal limitations.
- Opt-out: The right to opt out of marketing communications at any time.
8. COOKIES
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can set your browser to refuse cookies, but some parts of our website may become inaccessible or function incorrectly.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites, plug-ins, or applications. Exotic Furniture does not control these third-party websites and is not responsible for their independent privacy statements.
10. GOVERNING LAW AND JURISDICTION
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Thiruvananthapuram, Kerala.
11. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
12. CONTACT US & GRIEVANCE OFFICER
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a grievance regarding your personal data, please contact our designated Grievance Officer:
EXOTIC FURNITURE
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